Shipping policy

Effective Date: 04/OCT/2025
Website: https://olga.pk

Thank you for shopping at Olga.pk!
We aim to deliver your skincare products safely, quickly, and affordably anywhere in Pakistan. Please review our shipping terms below to understand how we handle orders and deliveries.

1. Order Processing Time

  • Orders are processed Monday to Saturday, excluding public holidays.

  • Most orders are processed and dispatched within 24–48 hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been shipped, you will receive a confirmation message or email containing your tracking number and courier details.

2. Delivery Timeframes

We deliver across Pakistan using trusted courier partners.

Location Estimated Delivery Time
Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.) 2–4 working days
Other Cities / Towns 3–6 working days
Remote / Rural Areas 5–8 working days

⚠️ Note: Delivery times are estimates only. Delays may occur due to weather conditions, courier workload, or unforeseen logistical issues.

3. Shipping Charges

  • Free Shipping: Available on all orders  allover Pakistan.

  • Any applicable shipping fees will be shown at checkout before payment.

4. Cash on Delivery (COD)

  • Cash on Delivery is available for most locations in Pakistan.

  • Please ensure your shipping address and contact number are accurate to avoid delays.

  • For COD orders above [insert limit e.g., PKR 10,000], we may request advance confirmation or partial payment before dispatch.

5. Tracking Your Order

Once your order is shipped, you will receive:

  • A tracking number via SMS or email

  • The courier company’s name
    You can use this tracking number on the courier’s website to check your delivery status.

If you face any delivery issues, please contact us at +92 329 0059957 and our support team will assist you.

6. Delivery Attempts

Our courier partner will attempt delivery up to 2 times.
If delivery fails due to:

  • Incorrect address,

  • Unreachable contact number, or

  • Refusal to accept delivery,

the package will be returned to us. In such cases, customers may be responsible for re-shipping costs.

7. International Shipping

Currently, Olga.pk ships only within Pakistan.
We plan to introduce international delivery soon — stay tuned by following our social media pages and newsletters for updates.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete:

  • Report the issue to us within 48 hours of receiving your package.

  • Provide your order number and clear photos/videos of the packaging and product condition.
    We’ll investigate the issue and arrange for a replacement (depending on the situation).

9. Change of Shipping Address

If you need to update your shipping address:

  • Please contact us within 6 hours of placing your order.

  • Once the order has been dispatched, we are unable to change the address.