Terms of service

Effective Date: 04/OCT/2025
Website: https://olga.pk
Welcome to Olga.pk (“we,” “us,” or “our”). By using our website, purchasing our products, or interacting with our services, you agree to the following Terms and Conditions of Service. Please read them carefully before placing an order.

1. Acceptance of Terms

By accessing or using Olga.pk, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree, please do not use our website or services.

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date.

2. Use of the Website

You agree to:

  • Use Olga.pk only for lawful purposes.

  • Not attempt to hack, copy, or misuse our content or systems.

  • Provide accurate, current, and complete information when making a purchase or creating an account.

We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect misuse or fraudulent activity.

3. Product Information

We strive to ensure that all product descriptions, images, and prices on Olga.pk are accurate.
However, minor variations in color, texture, or packaging may occur due to manufacturing and display differences.
We reserve the right to:

  • Modify or discontinue any product without notice.

  • Correct pricing or typographical errors even after an order has been submitted (with customer notification).

4. Pricing and Payments

  • All prices on Olga.pk are listed in Pakistani Rupees (PKR) and are inclusive/exclusive of applicable taxes (as indicated).

  • We accept payments via secure third-party gateways (e.g., debit/credit card, bank transfer, or Cash on Delivery).

  • By submitting payment information, you confirm that you are authorized to use the payment method provided.

  • In case of payment failure, your order may be delayed or canceled.

5. Orders and Acceptance

  • Your order constitutes an offer to purchase products from Olga.pk.

  • We will send you an order confirmation upon successful placement, but acceptance occurs only once your payment is processed and the product is dispatched.

  • We reserve the right to cancel or limit quantities at our discretion, particularly in cases of suspected fraud or stock unavailability.

6. Shipping and Delivery

  • We deliver across Pakistan using reputable courier partners.

  • Delivery times are estimated and may vary due to logistics, public holidays, or unforeseen delays.

  • Once shipped, you will receive a tracking number to monitor your order status.

  • Olga.pk is not liable for delays caused by courier services or incorrect shipping information provided by the customer.

7. Returns, Exchanges & Refunds

We want you to love your Olga experience.
Please review our Return & Refund Policy for full details. In summary:

  • Returns are accepted for unopened and unused products within [X days] of delivery.

  • Damaged or incorrect items must be reported within 48 hours of receipt with proof (photos or video).

  • Refunds will be processed via your original payment method or store credit, depending on your case.

  • Shipping charges are non-refundable (unless the error was ours).

8. Intellectual Property

All website content — including images, text, product designs, logos, and branding — is the intellectual property of Olga.pk and protected under copyright laws.
You may not copy, distribute, modify, or use our materials without written permission.

9. User Accounts

When creating an account:

  • You must provide accurate details and maintain confidentiality of your password.

  • You are responsible for all activities that occur under your account.

  • We reserve the right to suspend or terminate accounts that violate our terms or show fraudulent behavior.

10. Limitation of Liability

Olga.pk and its affiliates are not liable for:

  • Any indirect, incidental, or consequential damages resulting from product use, misuse, or inability to use.

  • Allergic reactions, skin irritation, or side effects — as skincare results vary by individual.

  • Technical errors, website downtime, or data loss beyond our reasonable control.

Always perform a patch test before using any new skincare product and consult your dermatologist if uncertain.

11. Warranties Disclaimer

All products and services on Olga.pk are provided “as is” and “as available.”
We make no guarantees regarding results, suitability, or uninterrupted website access.
While we ensure quality, product effectiveness may vary depending on individual skin types and conditions.

12. Privacy and Data Protection

Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Promotions and Discounts

From time to time, Olga.pk may offer promotions, coupon codes, or loyalty rewards.
Each offer will have its own terms and validity.
We reserve the right to modify or withdraw offers at any time without notice.